Frequently Asked Questions

For all general inquiries, please email


Where do you currently ship to?

af94 currently ships domestically to all 50 states in the U.S.

We are so excited to grow + build an af94 community with all of you. If you reach out, and you haven’t heard from us yet, feel free to reach out via IG DM’s or tag us @af94_

When will my order ship out and arrive?

Orders must be placed by 12pm EST to be processed on the same day. Processing can typically take 1-2 business days. Domestic orders (US) typically arrive within 5-7 business days once fulfilled. Please note that orders placed during high-order velocity periods may experience a delay in the overall processing times.

af94 will do our best to make sure your order is delivered quickly + accurately, but carrier delays outside of our control are possible, and unfortunately are out of our control.

Please keep in mind that weather delays and COVID-19 safety protocols may increase domestic (US) transit time. Our team works quickly and safely to get all orders out + we can’t wait for you to receive ur products!

My tracking isn’t working!

Oh no! Sometimes it takes 1-2 days to populate with our carriers. If it isn't working at all, reach out at and we will get it solved ASAP.

My order has the wrong shipping address.

Email us at with your order # and correct info. We're here to help!


How can I learn more about a product?

All of our product info is on our product pages -But, if you can’t find ur answer there, please reach out to our team at to help answer ur questions!

How long does my product last?

Please check the PAO (period after opening) by looking at the jar icon on the product container for more information.

Is af94 cruelty free?

Absolutely. We love all of Earth's creatures in every form. We do not + will not ever test on animals. We also work to ensure all of our products are vegan :)

Can I sell af94 products on my own site?

We appreciate an entrepreneurial spirit, but all items purchased are for personal use only. Resale or distribution on any platform is not permitted. Orders may be subject to termination if suspected of diversion activities.

Why are the products so tightly wrapped?

Hi! The main reason for our super-secure packaging is to avoid anyone potentially tampering with products — we want to keep the formulas as fresh and hygienic as possible so they’re at their best for you! As always, sustainability is top of mind for us, which is why we’re currently working on a softer, more pliable wrap while continuing to eliminate all unnecessary packaging. stay tuned! x


How do I check my order status?

We’ll be sure to email you with regular updates as your order makes its journey to you. However, please never hesitate to reach out to us at if you ever have any questions!

How do I update an order?

Reach out to us ASAP at so we can help make any changes needed to your order.

What are the terms to your Welcome Offer?

By signing up to receive af94 SMS and Email messages you are eligible to receive our Welcome Offer of 10% off your first purchase of $30 or more on


When will I be charged?

As soon as your order is fully processed.

What kinds of payment do you accept?

We accept PayPal + all major credit and debit cards. We do not accept checks or money orders.

I think my payment was declined.

Let’s review all of ur info! Do you have the correct billing, expiration date, security code + name? We are always here to help if you need at:

Gift Cards

I got a gift card! How do I redeem it?

Enter your gift card number at checkout, on the right side of your screen. We can’t wait to see what you choose!

How can I use my gift card to shop at af94?

Gift cards work just like store credit. Once entered at checkout, it will automatically be applied to your order. For orders under your balance, the credit will roll over to your next purchase, and for orders over you can pay the remaining balance via any of our payment method options (credit card/ debit card/ PayPal, etc!)


I need to return or exchange a product (US only)

Let us help you! Email us at with your order information and we will handle ur return, or help you find something else we know you’ll love :)

What is af94’s return policy (US only)?

All returns must be processed within 30 days of receiving the order. If you are having trouble making a return within the 30 day timeframe, please reach out to us during your return eligibility window at!

Where is my return slip (US only)?

Email us at and we will help.

How long will processing my return take (US only)?

About 5-10 business days!

I think I received the wrong product(s).

Let us know! Email us at and we will help you get it sorted out.

Does af94 ship internationally?

At this point of time, af94 only ships domestically to the U.S. However, stay tuned for updates as we will always work to let our community know of the latest + greatest :)


What makes af94 different from other beauty brands?

af94 is a made-to-play makeup brand dreamt up by Halsey packed with powerful pigments + infused with key skincare ingredients. The full collection is built with everyday color to encourage discovery + self-expression. All products are clean, vegan + cruelty-free, and all priced at $10 and under. Af94 is exclusively available at Walmart, and ⭐️

I have a question I don’t see here...

We are all about staying connected with you. Email us at and we will get back to you ASAP.

Where is af94 headquartered?

af94 is headquartered in Los Angeles, California. Our business address is:

HAS Beauty LLC
12100 Wilshire Blvd
Suite 1150
Los Angeles, CA 90025

Please feel free to reach us for any questions at